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 Amir Syed, Writer
+====== Juggling Grenades While Wearing Your Manager Pants: Team Management Techniques ======
+{{:juggling_grenades_while_wearing_your_manager_pants_-_team_management_techniques_by_amir_syed.jpg?400|}}
+  * [[https://www.amazon.ca/Juggling-Grenades-While-Wearing-Manager/dp/B0CL21PQSM/ |Juggling Grenades While Wearing Your Manager Pants: Team Management Techniques]]
+Paperback – July 26 2020
+by Amir Syed
+This second edition provides practical tactics and techniques that any team manager naturally learns over time.
+While the focus of this book is team management within call centers much of the material can be used by any manager.
+The goal is to help you on your journey towards becoming a good people manager.
+The first section of this book starts off with __The Essentials__ every manager should be aware of.
+This will help you keep your head above water while you figure out your management style.
+The subsequent sections focus on tactics and advice on how to manage __Your Agents__ on an individual level and then Your Team.
+I then move onto some key things to keep in mind when handling __The Queue__ where customers are waiting on the line to speak to an agent.
+This is reason why call centres exist.
+Your role in managing the queue will have a direct impact on people and profits in your organization.
+The last section deals with navigating the culture in __Your Organization__.
+For the most part you learn to be a good manager by doing the job.
+Sometimes you get beat up pretty badly and other times you hit a home run.
+You will find there are so many things you have to manage it’s as if you are juggling grenades while wearing your manager pants.
+Hopefully with the help of this book, anything you drop doesn’t explode!
+====== WikiSauga Mystery Pictures: A compilation of mystery pictures featured on WikiSauga ======
+{{:wikisauga_mystery_pictures_-_a_compilation_of_mystery_pictures_featured_on_wikisauga_by_amir_syed.jpg?400|}}
+  * [[https://www.amazon.ca/WikiSauga-Mystery-Pictures-compilation-WikiSauga-ca/dp/1463681550/ |WikiSauga Mystery Pictures: A compilation of mystery pictures featured on WikiSauga]]
+Paperback – July 1 2011
+What is WikiSauga?
+WikiSauga is a website about the city of Mississauga.
+It’s an ongoing collaborative project.
+Anyone can make a contribution; we just ask that you create a login.
+You can add a page about about pretty much anything from a local restaurant, bus stop, your favorite park or whatever.
+It operates under a creative commons license, meaning anything added should not be copyrighted.
+Wikisauga is many things, it’s part guide to the city, part blog, part archive, part community forum... its whatever you want it to be.
+It's a work in progress and will never be finished just constantly updated, edited and revised.
+One of our most popular pages is the mystery picture page.
+Every week or so a new picture from somewhere in Mississauga is added.
+The previous mystery picture is added the the mystery history page with the answer.
+This book is a compilation of all the [[https://flickr.com/photos/wikisauga/albums/72157626691086040/|mystery pictures]] featured on WikiSauga from 2007 to 2011.
+These were all pictures I had taken on my various explorations of the city of Mississauga.
+I hope you enjoy this book as much I had taking these pictures.
+Amir Syed Co-Founder WikiSauga.